Shipment and Delivery

Shipping Policy

Thank you for choosing Giteyaro.com! We are dedicated to delivering your order quickly and securely. However, please be aware that international shipping may experience delays due to unforeseen circumstances such as COVID-19. For tracking updates or any shipping inquiries, feel free to contact us at [email protected].

Order Processing Time

Order Confirmation: Once we receive your order and payment is confirmed, processing typically takes 1 business day. Orders placed on weekends may experience a delay as our warehouse operates Monday through Friday (excluding holidays).
Warehouse Hours: Our warehouse operates from Monday to Friday, during standard business hours (Eastern Time Zone, UTC/GMT -5.00). Orders will be processed and shipped during these hours.
Order Processing: Orders are usually processed and shipped within 24 hours of confirmation. If there are any unexpected delays, we will notify you promptly.

Delivery Timeline

For USA Orders: Delivery within the United States typically takes between 3 to 15 business days, depending on your location and the carrier (FedEx, DHL, or UPS). We prioritize the fastest shipping options available.
International Shipping: Due to the ongoing COVID-19 pandemic, international shipments may experience delays. We are working closely with our international carriers to minimize these delays. Please reach out to us at [email protected] if your order is significantly delayed.

Shipping Costs

Free Shipping: Orders over $20 qualify for free shipping.
Flat Rate Shipping: A $0.99 shipping fee applies to orders under $20.

Tracking Information

After your order has been shipped, you will receive an email with your tracking number. Tracking information may take 24 to 48 hours to become active. Delays in tracking updates can occur, especially during busy periods or holidays. If you encounter any issues tracking your order, please contact us, and we will assist you within 48 hours.

International Shipping Delays

We understand that COVID-19 has caused shipping delays, particularly for international orders. If you experience significant delays, please email [email protected], and we will work with the carrier to provide you with updates.

Shipping to Multiple Addresses

Currently, we do not offer the ability to ship a single order to multiple addresses. If you need to send items to different locations, please place separate orders for each address.

Order Cancellations

Before Shipping: If you contact us promptly after placing your order and before it ships, we can cancel it and issue a full refund.
After Shipping: Once your order has shipped, it cannot be canceled. You will need to initiate a return or exchange once you receive your item.

Customs and Taxes

International orders may be subject to customs duties or taxes imposed by your country’s government. These charges are the responsibility of the customer and are not covered by Giteyaro.com. For more information on potential fees, please contact your local customs office. We apologize for any inconvenience this may cause and appreciate your understanding.

For any further questions or concerns, please contact us:

Phone: +1 (310) 690-7409
Email: [email protected]
Address: 825 Sconnelltown Rd, West Chester, PA 19382, USA (Please note: This is not the return address)